Documentation

Reflexivity-OS

The AI-native operating system for veteran navigation. Multi-agent architecture with clinical safety guardrails, built on Google Cloud Platform.

Architecture

The Ethical Fulcrum

Technology should amplify human capability without replacing human judgment.

βš–οΈ

Human-AI Balance

We position AI as a force multiplier for compassionate service delivery, not as a replacement for the human connections that drive healing. Every architectural decision prioritizes this principle.

ethical-ai β€’ human-in-loop β€’ clinical-logic
πŸ”„

Dual-Layer Architecture

Anonymous national triage (Zero-PHI) combined with precision "last-mile" care coordination.

privacy-first
🎯

Adaptive Learning

The system learns from aggregate patterns while protecting individual privacy.

ml-pipelines
πŸ‘€

Veteran Data Sovereignty

Veterans control their own information. They share what they choose, with whom they choose.

user-controlled
πŸ”—

Zero-PHI Coordination

Organizations collaborate seamlessly without exchanging Protected Health Information. Compliance by design, not by restriction. No HIPAA violations, no data sharing agreements needed.

hipaa-ready β€’ zero-trust β€’ encrypted
Reliability

High-Reliability Organization Principles

Lessons from USMC flight decks to healthcare compliance.

πŸ”

Preoccupation with Failure

We design for edge cases, not just happy paths. Every system assumes something will go wrong and builds in redundancy and graceful degradation.

🧩

Reluctance to Simplify

Veteran needs are complex. We resist the urge to oversimplify and instead build systems that handle the full spectrum of situations.

πŸ“‘

Sensitivity to Operations

Continuous monitoring and real-time feedback ensure the platform responds to emerging needs before they become crises.

πŸŽ–οΈ

Deference to Expertise

Our AI amplifies the judgment of VSOs, clinicians, and case managers rather than replacing it. Humans remain in control of critical decisions.

Infrastructure

Technical Stack

Enterprise-grade infrastructure for mission-critical applications.

☁️

Google Cloud Platform

Cloud Run, Artifact Registry, Cloud SQL. HIPAA BAA eligible.

gcp β€’ cloud-run
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Vertex AI

Foundation models for reasoning and routing. Fine-tuned for veteran context.

vertex-ai β€’ gemini
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Knowledge Graph

Neo4j-based graph understanding relationships between resources, veterans, and outcomes.

neo4j β€’ graph-rag
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Security First

SOC 2 Type II controls. End-to-end encryption. Zero-trust architecture.

soc2 β€’ encrypted
Roadmap

The Social Franchise Model

Replicable infrastructure that maintains local ownership.

1

Oregon Pilot

Prove the model with deep ecosystem integration across Oregon's 50+ veteran service organizations.

Active
2

Documentation & Playbooks

Capture what works. Create replicable processes for onboarding organizations and training navigators.

3

Regional Expansion

Partner with local operators to deploy GuidonHub infrastructure in new states while maintaining mission alignment.

4

National Coherence

Connect regional networks into a national coordination layer that serves any veteran, anywhere, immediately.

Outcomes

Measured Impact

Accountability through measurement.

⏱️

Time-to-Connection

Targeting reduced time-to-connection by eliminating coordination friction in the referral process.

target: <24h
βœ“

Navigation Success

Tracking the percentage of veterans who successfully connect with requested services.

target: >90%
πŸ“Š

Org Efficiency

Measuring reduction in administrative burden for partner organizations.

target: -40% admin time
⭐

Veteran Satisfaction

Direct feedback from veterans on their navigation experience.

target: NPS >50

Ready to Explore the Platform?

Request a technical demo or join our pilot program.

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